Published on January 25, 2016

How to improve your digital consultation | Department of Health

NHS Citizen Open government

By Tim Hughes

Tim is Involve's incoming director, taking over from 21st January 2017. Tim has led campaigns and advocacy on open government; advised national, devolved and local governments, civil society organisations and multilateral institutions; and researched and written on topics including public participation, open government, democratic reform, civil society advocacy and public administration.

In the video below, Stephen and Susy from the Department of Health talk through their lessons from the department’s experiments with digital consultation, including:

  1. Check that there is actually appetite to engage
  2. Make it as easy as possible for people to take an action
  3. Reach out to the people you want to take part
  4. Know how you’re going to analyse the response
  5. Say thank you, and then keep people who take part updated
  6. No amount of digital engagement expertise will make much difference to a 600 page consultation with 70 impenetrable questions

Found via Steph Gray’s Postbureaucrat blog.

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