Download the full Evaluation Guide as a pdf documentMeasuring success
Alternative model for assessing benefits and achievements
| Goals/objective | Success measures | Indicators | Targets | How to get data |
|---|---|---|---|---|
| The public contribution will influence the decision | Data is gathered from the public, summarised and circulated, processed into usefully formatted information and given to decisionmakers in time for them to use for decision-making | Decision-maker discussion held and minutes taken | ||
| Decision-makers genuinely consider information from the public | Decision-makers sign off minutes of discussions of input | 65% of decisionmakers sign off on discussion minutes | Each decisionmaker requested to sign off minutes | |
| Public is provided with feedback on summarised input and how it has been used | % of participants who receive / understand / believe summaries of public input; % of participants who receive feedback on how input has been used | 75% of participants receive / understand / believe summaries of public input; 75% of participants receive report on how input used | Telephone survey of random sample of participants | |
| Provide timely, balanced and objective information on the problem, alternatives considered and solution | Improved public image of client organisation | Stakeholder satisfaction with organisation’s performance in meeting its charter | At least 50% of stakeholders believe organisation’s performance is satisfactory or better in the first year, and satisfaction trend rises over 3 years | Survey seeking levels of stakeholder satisfaction in meeting its charter; run every year for 3 years to randomly selected sample of known stakeholders; survey attracts a minimum of 25% response in first year |