Embedding public engagement in government

recommendation written on flipchart

Government institutions engage the public in many ways. These range from communications and research, to face-to-face public meetings and daily interactions with frontline staff. There is a huge difference between getting an engagement right as a one of project and making it work as an organisation. Few organisations have embraced the openness and transparency needed to make full use of citizen engagement. Those that engage the public well are transparent about what they do and responsive to what citizens tell them. For many institutions this requires significant culture change, from an inwardly focused organisation, to one able to put citizens at the heart of what it does. Our work seeks to embed this change across government institutions.