Armchair Involvement was an action research project commissioned by the NHS Institute for Innovation and Improvement. Involve, together with Thinkpublic conducted desk research, interviews, workshops and field research into the types of digital tools that NHS staff find useful in involving patients and public. The aim of the Armchair Involvement project was to highlight the current and future benefits of investing stakeholders’ time and energy into new interactive formats of engagement resulting in improved communication and the provision of tailored health advice and service information on the individual’s own terms.
The project started in 2007 and was completed in early 2011. It involved in-depth research exploring the potential for technologies to effectively engage staff, patients and public for service improvement in the NHS. Data was collected through interviews, workshops and online surveys. The Armchair Involvement website was created to provide an interactive resource for technology-based involvement initiatives across the NHS, which has constantly been updated with the latest technologies and case studies. In addition, Involve developed the Armchair Playing Cards, a practical toolkit that can be used for guiding possible engagement activities. Finally, Involve designed and delivered an online Master Class aimed at senior NHS staff to increase their understanding of engagement methods that they could embed in their own work and support others in their organisation to do so. Individual mentoring sessions were offered to provide additional tailored support to staff.
For more information about this project please contact Annie Quick at Annie@involve.org.uk
Read the case study
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