Published on April 14, 2015

Announcing the design of NHS Citizen

NHS Citizen

By Emily Graham

Emily is Project Coordinator at Involve. Working primarily on NHS Citizen, Emily is committed to the importance of people’s participation in building a transparent, accountable and more inclusive democracy.

nhs citizen

The NHS Citizen project team has now published the design for NHS Citizen on a new microsite.

For the last year and a half, the project team has been working on developing and designing NHS Citizen – commissioned by NHS England to develop a blueprint for how citizens can play a more active role in NHS England’s decision making. This design has been done in the open by collaborating with citizens and health professionals.  On the new microsite, the team share the current working model, including the design principles, the technology infrastructure, the work on culture change and citizenship, the research behind it all and much more – please take a look and let us know what you think.

Now, this part of the design phase for NHS Citizen has come to an end and the build phase commences. There’s still plenty more work to be done and NHS Citizen will continue to develop and evolve over time; for instance, some key areas in need of further development are highlighted in the “What is next for NHS Citizen?” on the microsite. In this new phase, the work will really start to make NHS Citizen into a living and functioning system, or as Olivia Butterworth (Head of Public Voice for NHS England) puts it, we “can begin to make this a reality in our day-today working practice; changing the conversation.”

Image credit: NHS Citizen 

2 Responses to “Announcing the design of NHS Citizen”

  1. January 13, 2016 at 2:10 pm

    I have been involved in PPI since 2007, as a Lay person in medical health research both over- site groups and implementation groups. I have during that time only heard of Involve in a vague way.
    I have never heard of NHS Citizen!! I have been trying to find out more on this subject on various sites, only to find lots of words, comments and statements such as the following – “behavior change, Citizen engagement , citizen participation, citizen participation in challenging issues, deliberative democracy, embedding public engagement in government, engagement, health, NHS Citizen, participation, public engagement, public participation, public services” Over time, I have been to open meetings of Health Watch and heard discussions about NHS England but never a mention of NHS Citizen. What methods do you use disseminate understandable information to National Health patients/cares?
    Kind regards
    Ernie Lloyd

  2. Harry Farmer
    Harry Farmer
    January 15, 2016 at 1:40 pm

    Dear Ernie,

    NHS Citizen works in partnership with NHS England and publishes key developments about the progress of the programme on its website ( through blogs and updates. In addition to this, NHS Citizen circulates information via its twitter (@NHSCitizen) , and via its mailing list, which you can sign up to on the following page (

    I hope this helps.

    Best regards,

    Harry Farmer

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