Published on January 25, 2016

How to improve your digital consultation | Department of Health

NHS Citizen Open government

By Tim Hughes

Tim is director of Involve. He took over leadership of the organisation in January 2017, having previously led Involve’s open government programme and the UK Open Government Network (OGN).

In the video below, Stephen and Susy from the Department of Health talk through their lessons from the department’s experiments with digital consultation, including:

  1. Check that there is actually appetite to engage
  2. Make it as easy as possible for people to take an action
  3. Reach out to the people you want to take part
  4. Know how you’re going to analyse the response
  5. Say thank you, and then keep people who take part updated
  6. No amount of digital engagement expertise will make much difference to a 600 page consultation with 70 impenetrable questions

Found via Steph Gray’s Postbureaucrat blog.

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