Evaluation framework

  1. Home
  2. Knowledge Base
  3. Resources
  4. Evaluation framework

The table below provides a simple framework for assessing the benefits of participation, based on the four generic reasons why engagement is carried out.













Improved governance


Increased trust in government


Surveys before and after the engagement process


Trust may be affected by a wide range of influences; this process may only be one among many


Social capital and social justice


Increased equality of access to decision-making

Developed new contacts / given access to new networks


Demographic analysis of participants + feedback from them on the difference made by the exercise

Questionnaires after engagement events; interviews later


Social capital can be a difficult concept, and is not always understood to operate beyond the local level; but the importance of increasing access to different people and new networks does work at national level.


Improved quality of services / projects / programmes


Costs saved by people taking more responsibility for service outcomes and making less demand (e.g. healthy living)

Quicker decisions by avoiding conflict


Feedback from doctors and patients through surveys, polls etc.

Collecting costs of dealing with conflict (e.g. complaints, objections, campaigns etc)


It is difficult to separate the impacts of engagement from other elements of service improvement.

The costs of conflict are rarely recorded, so data would have to be collected from scratch


Capacity building and learning


Greater awareness and understanding of the issues

More confidence and willingness to get involved in future


Questionnaires with participants after the process; and follow-up interviews later

Questionnaires with participants before and after the process; and follow-up interviews later


These are relatively straightforward issues to test with participants before, during and after the process


For more guidance on evaluating public participation, see How do I evaluate participation?

Was this article helpful?

Related Articles