Can government in the UK be made more open and accountable to citizens?
2018-20 Open Government Action Plan

Can government in the UK be made more open and accountable to citizens?

Open government is the simple but powerful idea that governments and institutions work better for citizens w…
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What do consumers value most from Post Office Outreach Services?
Developing a consumer-centered monitoring framework for Post Office Outreach services

What do consumers value most from Post Office Outreach Services?

In early 2017 the Consumer Futures Unit (CFU), part of Citizens Advice Scotland, embarked on programme of de…
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Why engage when you have a competitive monopoly?
Strengthening the Consumer Voice in Energy Network Company Price Controls

Why engage when you have a competitive monopoly?

Energy transmission and distribution network companies, unlike most commercial enterprises within the energy…
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What kind of Brexit do people want?
Citizens' Assembly on Brexit

What kind of Brexit do people want?

The EU referendum decided that the UK is leaving the European Union. But it didn’t decide the detail of wh…
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‘The collaborative economy’ – innovative, competitive, exploitative or just confusing?
Public Perspectives on the Collaborative Economy

‘The collaborative economy’ – innovative, competitive, exploitative or just confusing?

The internet has changed the way consumers shop: from booking holidays to buying groceries, booking a plumbe…
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How can parliament meaningfully engage the public in their decision-making?
Innovations for select committee engagement

How can parliament meaningfully engage the public in their decision-making?

Parliament’s role is to represent the people and hold government to account. There are various ways in whi…
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To frack or not to frack?
Talking Fracking in Scotland

To frack or not to frack?

Fracking is a controversial issue right across the UK and deeply held, sincere views are held on all sides o…
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How can engagement on fracking be considered ‘fair’ by everyone involved?
How to talk about fracking in Scotland

How can engagement on fracking be considered ‘fair’ by everyone involved?

Following the 2015 Scottish Government Moratorium on fracking, any further public consultation on the issue…
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What can the public contribute to the water, postal and energy sectors?
Public participation in the regulated industries

What can the public contribute to the water, postal and energy sectors?

Despite a growing recognition that public input can enhance policy and decision making (particularly when th…
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