In the video below, Stephen and Susy from the Department of Health talk through their lessons from the department’s experiments with digital consultation, including:

  1. Check that there is actually appetite to engage
  2. Make it as easy as possible for people to take an action
  3. Reach out to the people you want to take part
  4. Know how you’re going to analyse the response
  5. Say thank you, and then keep people who take part updated
  6. No amount of digital engagement expertise will make much difference to a 600 page consultation with 70 impenetrable questions

Found via Steph Gray’s Postbureaucrat blog.

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